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Verify that your device is backed up before going on to the next step. Unfortunately, if you haven't backed up your content, it will be lost when you perform the factory reset. There are many ways to back up your contacts, media and other information, so be sure to use the best option for your content.
If you have a different cloud service provider, check with them to be sure your content storage is up to date.
If you use Verizon Cloud, you can check that your content is backed up through My Verizon. So, it's really important to make sure your information is backed up. Remember what your device looked like when you first activated it? That's what it will look like after a factory reset. It will remove all personal information, including apps, media, messages and contacts. Also called a hard reset, a factory reset will restore your device to its original settings. Okay, so we've tried a few things and your display is still frozen. Power your device back on to see if it's working normally. If this still doesn't solve the issue, check to see if your device has a removable battery. Once your device turns back on, check to see if it works normally over the next few days. If there is no response you can also try pressing the Volume Up and Power buttons at the same time. If you can't power off the device this way, press the Power and Volume Down buttons at the same time until your device turns off.
Once the manufacturer logo appears on the screen, you can release the Power button. Once it's powered off, press and hold the Power button until the device begins to power up. Tap the option to "Power off," then tap "OK." Wait several seconds for the device to completely power off. Press and hold the Power button, until a window with power options appear. Under First Time Use, select Turning your Phone On and Off.
Select your device, then click the Simulator tab. If you need specific steps to power cycle your device, you can find them here: Don't worry, this will not erase any information on your phone. Let's start by powering off the device normally. You can save yourself time and a lot of frustration by simply rebooting your "mini-computer." Mobile devices are small computers, and like a computer, if the device is left on for extended periods, it can eventually freeze or stop responding correctly.Įven though this may seem really basic, you'd be surprised how often this simple step will fix many of your phone issues. Sometimes phones freeze or stop responding. Troubleshooting: How to unfreeze your device.